Coronavirus update

COVID-19 is an ever-evolving situation, and we’re working hard to maintain our service to you and customers.

We are open for business. You can continue to use Client View and contact your Business Manager or service teams as usual.

We have business continuity plans in place to ensure critical services can be maintained. During this time you may experience some delays or interruptions to our telephone service. Remember, you can contact us by email if you can’t find the answer to your query on our Service Support site or Client View.

Get in touch

General queries and premium alterations:
Switch requests:
If your query relates to a claim:

Processing applications and requests

We know that working conditions are very different now with remote working and limited face to face contact and understand it can be difficult to complete some business requirements in the usual way. Here are the ways we can support you with this in these challenging times.

Working hard to maintain our service

Adviser and customer supports

We want to keep you and our customers informed at this time.

  • We hope you find our regular Adviser ezines and Webinars helpful.
  • In April, we’re writing to customers. You’ll find a copy of the letter here. Where we can, we’ll send this by email and post.
  • Our article Coronavirus, market falls and your investments is something that you might find useful to share with your clients.
  • We’ve also created a sample letter, which you can send to your clients to help alleviate any concerns they may have amid uncertain markets.

Taking care of those around you

COVID-19 poses new challenges, especially for vulnerable and older people.

Our charity partner, ALONE has created a dedicated helpline to answer any queries about COVID-19.

We urge you to consider the more vulnerable, older members of your community and if you have concerns about their wellbeing, encourage them to contact the ALONE helpline on 0818 222 024.

Calls are charged at local rate and lines are open seven days a week from 8am to 8pm.